Making a pet insurance claim

There are a few options designed to make it easy for you to submit your pet insurance claims.

Option 1: Your vet submits your claim

Claim with GapOnly: If your Vet Clinic is a GapOnly® partner, you can have your to Potiki together with petinsurance.com.au claim processed on the spot. GapOnly® reviews and calculates your claims while you’re still in-clinic, so you only pay the gap between your pet insurance benefit and your vet invoice for eligible claims. Check here to see if your vet is signed up for GapOnly®. If not, we encourage you to mention this service to your Vet Clinic so that they can get in touch with the GapOnly® team.
Vets claims on your behalf: Most Vet Clinics have integrated systems with our Claim Administrators to submit claims directly to us on your behalf via the paperless eClaims service. Ask your Vet if they can do this for you at the time of settling your invoice.

Option 2: Submit your claim online

Potiki together with petinsurance.com.au have a pet insurance policy portal. You will need the following to make a claim:

An Itemised invoice (a paid invoice that includes individual treatment items and costs adding up to the total amount paid)
Vet consultation notes, if you have them (these are the veterinarian’s medical notes from examination findings)

Simply upload a copy of both the itemised invoice and the consultation notes from your vet visit. In some instances, we may require more information to process your claim, such as previous medical history or pathology results. If this is the case, we will contact you for more information.

If you have adopted your pet at a later age and you cannot locate prior history, documentation showing the date you took ownership will be required. You can also add your vet details in the Pet Portal.

Option 3: Send your claim in the mail

If you would prefer to lodge your claim in the mail, please follow these steps:

Step 1: Print a claim form and fill in your details.
Step 2: Take it with you to the vet and ask them to fill out Section 2. Both you and your vet will need to sign the form.
Step 3: Attach the original itemised invoices, payment receipts and consultation notes and post them to the address below.

Please mail the completed claim for to:

Potiki/Petinsurance.com.au - Claims Department

Locked Bag 9021,

Castle Hill, NSW 1765

Fax both sides of this form with all accompanying documentation to:

1300 367 229

If you have any questions about your claim, please call

1300 855 663, 8.00am – 8.00pm (AEST) Monday to Friday.